Seminar: Citizenvision 2.0 - New Rules of Engagement for Interaction between Public Sector and Civil Society

17 Oct 2012 11:00
17 Oct 2012 12:30

Speaker:  Matt Poelmans, Director, CitizenVision Senior Advisor, PBLQ, Netherlands

Venue:  Multi-function Room, 6th floor, Centro Comercial Cheng Feng No. 336, Alameda Dr. Carlos d’Assumpção

ICT-supported public sector reform is shifting from Web 1.0 to Web 2.0, from Hierarchies to Networks, from Technology to Organization, and from Electronic Government to Collaborative Governance. The latter aims at citizen participation using mobile technologies, open data, cloud computing, social media and other virtual infrastructures, moving towards demand orientation and considering citizen as an active co-producer of public value. The seminar will present Citizenvision 2.0 – a citizen engagement model, eCitizen Charter (eCC) – an awareness tool and quality standard for e-Government, and eCC-Workbook – guidelines for implementing the charter. Written from the citizen perspective, the charter consists of 10 quality requirements for digital contacts in the fields of information exchange, service delivery and policy participation. As a quality standard for government performance, the charter is used for measuring citizen satisfaction in Europe. The Charter is the Winner of the European e-Democracy Award 2007 (Global e-Democracy Forum, Paris, October 2007) and the finalist of the European e-Government Awards 2007 (Ministerial e-Government Conference, Lisbon, September 2007), and it has received the EU Good Practice Label 2007. To date, the Charter was translated into 23 languages, and it was recommended by UN, OECD, Council of Europe and the UK Cabinet Office.


Matt Poelmans is the Director of CitizenVision and Senior Advisor at PBLQ in Netherlands. He also holds positions as Vice Chairman of the Dutch Web Accessibility Foundation, Board Member of the Dutch Petitions Foundation and Citizen’s Representative in the Schiphol Airport Committee (CROS). Previously, he was in charge of several eGovernment programs initiated by the Dutch Ministry of the Interior: Citizenlink, eCitizen, eGoverment Knowledge Centre, and Public Counter 2000; held various research and management positions in the Social-Economic Council; and has been active in politics on the local, provincial and national levels - as a Councillor and Deputy Major in the city of Oegstgeest, as a Member of the Provincial Council of South Holland and as Vice President of the Dutch Liberal Democrat Party. Matt Poelmans invented the eCitizen Charter, a quality standard for e-Government written from the citizen perspective. Based on his professional knowledge and political experience, Poelmans publishes and lectures on public management reform, e-government policy and participative democracy. He gave presentations in Europe, USA, Canada, South Korea, South Africa, Singapore, Australia, Taiwan and Arab Countries. He studied business administration at Nyenrode Business School and political science at Amsterdam University.