Publications

Electronic Government requires new approaches to the acquisition, management and distribution of knowledge in the public organizations to transform public service delivery, enable inter-agency cooperation and support for complex decision making activities by both middle level and senior level public officers. This paper explains the need for knowledge management (KM) in government, explores knowledge management requirements for public organizations in the context of electronic government, and describes available KM solutions. In addition, the paper presents and analyzes examples of national and international KM initiatives and characterizes the maturity of current KM practices by governments. The paper concludes by indicating challenges to public sector KM practice and identifying essential elements of a robust KM framework for e-government.